Questions about your project, the marketplace, or working with Strendex — we read everything.
Existing clients get the fastest response through the messaging tab inside their dashboard — it goes straight to the team on your project. For partnerships, press or business enquiries, use the form above with a subject line so we can route it properly.
Most orders start processing within minutes of funding your wallet. Delivery speed then depends on the specific service — each one shows an estimated timeframe before you order.
A personalised service plan built from your onboarding, a 30-day execution calendar, content creation, engagement management, and a team you can message directly from your dashboard.
Browse creators, open a profile and send a project brief. The Strendex team reviews it, matches you with the right creator, manages delivery and revisions, and only closes the project when the work is approved.
Creator payouts are processed manually by the Strendex team after a project is completed and approved — earnings and payout status are tracked in the creator dashboard.
If a project runs into trouble you can open a dispute and our team will review the evidence from both sides — resolutions can include revisions, creator replacement, or a refund.